Frequently Asked Questions

Where is St Michel furniture made?
St Michel bathroom and laundry furniture is designed and manufactured in our factory in West Auckland, allowing us to maintain strict quality control and ensure our products are well suited to New Zealand bathroom and laundry environments.

Are your cabinets suitable for bathroom and laundry rooms?
Yes. All St Michel cabinets are designed specifically for bathrooms and laundries, with features such as Aqua Edge® water-resistant edging and durable Durashell®  thermofoil surfaces to help protect against moisture in everyday use.

Are cabinets supplied assembled?
Yes. Our cabinets are supplied fully assembled to ensure structural integrity and a high-quality finish. This differs from flatpack cabinetry, offering a more robust, ready-to-install solution. Some larger configurations may be supplied in modules to support easier transport, handling and installation. 

Can I buy directly from St Michel?
St Michel products are available through our extensive network of plumbing merchants and building merchants across New Zealand. Visit our Where to Buy page to find your closest merchant, where you can get expert advice and local support.

Where can I see products in person?
Visit our Where to Buy page to find your nearest stockist or showroom, where you can view finishes and discuss options. If you’re based in Auckland, we also welcome you to visit our St Michel showroom, which features the widest selection of St Michel products on display.

What delivery times should I expect?
Delivery timeframes include both manufacturing and delivery. St Michel is responsible for the made-to-order manufacturing period, which reflects the time required to produce and dispatch your order once it has been confirmed. Delivery beyond this point is managed separately. Your retailer can advise on expected overall timeframes.

Check manufacturing leads times > 

Are basins included with vanities?
This varies by model. Some vanities are supplied with an integrated console basin top, while others are supplied with a benchtop and allow you to select a basin separately. Please refer to individual product pages for details.

Do basins include an overflow?
Overflow availability depends on the basin design. Product specifications will confirm whether an overflow is included.

Can I use my own basin, waste or tapware?
Yes, provided components are compatible and installed correctly by a qualified professional, in accordance with our Installation & Warranty guide.

Are your LED mirrors energy efficient?
Yes. LED lighting is energy efficient and designed for everyday bathroom use, providing long-lasting illumination while using less energy than other non-LED lighting options.

Can LED mirrors be hardwired?
Yes. Our LED mirrors are designed to be hardwired by a qualified electrician. Installation requirements can vary by model, so please refer to the installation information or consult your installer for guidance.

Are St Michel laundry cabinets designed for modern laundry appliances?
Yes. St Michel laundry cabinetry is purpose-designed to accommodate today’s appliances and plumbing requirements. Modern appliances are often deeper than older models, so our laundry cabinetry is designed with this in mind to support better fit, clearance and integration.

What is Easy-Plumb?
Easy-Plumb is an all-inclusive laundry solution available on our Mako laundry cabinets. It combines purpose-designed cabinetry with a fabricated stainless steel sink and a WaterMark-certified, lead-free Easy-Plumb kit, thoughtfully engineered to simplify installation without compromising performance or appearance.

Can I get my benchtop extended to cover my laundry appliance?
Laundry is a relatively new category for St Michel and extended benchtop solutions are currently in development as part of the continued expansion of our laundry range to better suit modern New Zealand homes.
So while extended benchtops are not available as a standard option just yet, they’re coming soon.

What cabinet finishes are available?
St Michel offers a considered range of melamine colours and woodgrain finishes, along with durable Durashell® thermofoil options, with selected premium finishes available across different ranges. Our finish selections evolve over time to reflect seasonal influences and current design trends. 

Will finishes look the same online as in real life?
Whilst every effort has been made to provide as accurate as possible representation, screen and print colours can vary. We recommend viewing physical samples at a showroom before finalising your selection.

What sustainability certifications does St Michel hold?
St Michel is Toitū EnviroMark Gold certified, reflecting our commitment to measuring, managing and reducing our environmental impact across the business. You can read more about Toitu EnviroMark here (hyperlink). Where applicable, selected furniture components are manufactured using EcoChoice certified board, supporting responsible forestry practices.

How does local manufacturing support sustainability?
Manufacturing locally gives us direct control over materials, quality and production processes, helping reduce waste, minimise unnecessary transport and maintain consistent standards. It also supports a more responsible, transparent approach to manufacturing as well as providing jobs for the local West Auckland community.

Are St Michel cabinets designed to last?
Yes. Our cabinets are designed and manufactured for durability and everyday use. Creating long-lasting products that don’t need frequent replacement is a key part of our sustainability approach.

Do your products contribute to sustainable building standards?
Where applicable, selected materials used in our cabinetry contribute towards Green Star and Homestar credits, supporting more sustainable building outcomes. Specifications vary by product and range.

Is professional installation required?
Professional installation is strongly recommended to ensure correct fit, performance and warranty compliance.

What warranty do you offer?
St Michel offers a manufacturer’s warranty covering defects in materials and workmanship. Warranty periods vary by product. Please refer to our Installation & Warranty guide for full details. 

What is not covered under warranty?
Normal wear and tear, incorrect installation, misuse, water damage caused by poor ventilation and unauthorised modifications are not covered.

Who do I contact if there’s an issue?
Please contact the retailer where the product was purchased. They will work with St Michel to assist with any concerns. Do not install the product if damage is present.

Where can I find installation instructions?
Installation sheets are supplied with all St Michel products.
You can also download instructions from the Downloads section on each product page on our website, or via the Installation & Specifications page.

View Installation & Specifications page >

How do I clean and care for my St Michel furniture?
For regular cleaning, wipe cabinet surfaces with a soft, damp cloth. For stubborn marks, a mild detergent may be used. Avoid abrasive cleaners or scouring pads. After cleaning, wipe with a clean damp cloth and dry thoroughly.

To ensure the long life of your cabinet, water should not be allowed to sit on any surface. Any spills, leaks or moisture in or around the cabinet should be wiped away and dried immediately.

For more detailed guidance, including installation requirements and warranty conditions, please refer to our Installation & Warranty guide. 

How should St Michel mirrors be cleaned?
Use a slightly damp microfibre cloth to remove dust or surface grime. Buff dry using a clean microfibre cloth or a soft, dry cloth with a tight, non-abrasive weave to achieve a clean, smear-free finish.

Avoid alkaline (ammonia-based) or acidic (vinegar-based) cleaners, as these can damage the mirror’s silvered backing and may leave streaks or smears.

How should a St Michel ceramic vanity be cleaned?
Wipe the vanity top with a damp cloth after each use. For regular cleaning, use a soft cloth with warm water and a mild all-purpose cleaner, then rinse with a clean damp cloth and dry thoroughly.

Do not expose the vanity top or basin to water temperatures above 55°C. Avoid abrasive or aggressive cleaners, including products containing acid, chlorine, ammonia, solvents or abrasives. Always check the product label to ensure suitability for ceramic surfaces.

Avoid high heat and sharp objects that may scratch or damage the surface. Regular cleaning will help minimise lime scale build-up.

Handy tip: Lime scale marks can usually be reduced with a diluted vinegar and water solution. Rinse thoroughly after use.

How do I care for Cherry Pie® solid surface benchtops and solid surface basins?
Cherry Pie® solid surface benchtops and solid surface basins are durable finishes designed for everyday use. Minor surface marks can often be reduced with light buffing, following the care instructions outlined in our Installation & Warranty guide. 

Buffing is suitable for solid surface materials only. Do not attempt to buff mineral cast or ceramic basins, or cabinet finishes such as melamine or Durashell®, as this may cause damage.

How should Soft-Matte HPL benchtops be cleaned?
Everyday cleaning: Wipe the surface with a damp cloth, using a mild detergent if required. Rinse with clean water and wipe dry after cleaning. Avoid eco-branded or residue-leaving cleaning products.

To restore surfaces with residue build-up: Use Selleys Instant Sugar Soap (trigger pack, available from Bunnings). Spray onto the wet surface and leave for 1–2 minutes. Gently rub with a microfibre cloth to lift dirt and grime. Rinse or change cloths as needed, wipe off excess and repeat if required. Rinse with a clean damp cloth and dry thoroughly. Finish with a light wipe using a dry melamine sponge (magic eraser).

Are all products kept in stock?
St Michel furniture is proudly made to order. This allows us to offer a wide range of finishes and configurations, with each piece crafted specifically for your project. Manufacturing lead times can be checked online.

Non-furniture items are generally held in stock and ready to order. Your retailer can also advise on expected timeframes.

Can replacement parts be ordered?
Replacement parts may be available depending on the product and age of the range. Availability can be confirmed through your retailer.

Can I cancel, return or change my order?
St Michel cabinetry is made to order. Once an order has been placed and accepted, it cannot be cancelled or returned due to mistakes, changes in requirements or a change of mind.

We recommend checking with your retailer that all selections are correct before confirming your order, including sizes, finishes and configurations. If you believe an error has been made, please contact us or your retailer as soon as possible so we can advise whether any changes may still be possible prior to production.