What delivery times should I expect?
Demand is still at record levels and specific delivery times may vary on the respective order situation. The delivery period is the time it takes to despatch an order after it is received and manufactured by St Michel.
Our current lead times are listed below.
Please confirm instore when ordering.
Mirror cabinets – 50 working days
Vanities – 50 working days
London vanities – 55 working days
Custom cabinets – 55 working days
What is the current availability on Panel Colour Stock?
The NZ Board Supplier, Bestwood, has just confirmed that:
Hamptons Elm is out of stock effective immediately. Due to be restocked sometime in January 2022.
French Oak is out of stock effective immediately. Back in stock from October 2021.
Premium Ply. We are taking orders.
Charred Oak Wilderness. We are taking orders.
We will let you know as soon as it returns to normal. We apologise for any inconvenience. Unfortunately, this is a supplier issue outside our control.
Are special orders possible?
Special orders maybe possible. You can obtain detailed information from your Plumbing retailer.
Where can I purchase St Michel bathroom furniture?
Orders must be placed through a merchant/retailer who is a stockist/reseller of St Michel.
Find a St Michel stockist near you here
What warranty period does St Michel give?
Warranty periods will vary depending on the brand of product selected. Check the Warranty and Care Guide to find your products warranty period
How should St Michel mirrors be cleaned?
Use a slightly moistened microfibre cloth to remove dry dirt or grime, then buff clean with a dry microfibre cloth or use a soft, dry cloth with a tight weave (soft and nonabrasive)
This will leave you with a clean, smear free finish.
By using alkaline (ammonia) or acid (vinegar) based products you not only risk damaging the silvered backing of the mirror, but also tend to leave behind streaks and smears.
How should St Michel bathroom furniture be cleaned?
For gentle cleaning of bathroom furniture we recommend using a damp cloth. Stubborn stains can be removed with a mild detergent (no abrasives). Subsequently, wipe with a damp cloth and polish dry.
To ensure the long life of the cabinet, water must not be allowed to remain on the cabinet surfaces. All water spillages, leaks or flooding in or around the cabinet must be sponged off and dried immediately.
How should a St Michel ceramic vanity be cleaned?
To clean your vanity top simply wipe with a damp cloth after each use. For regular cleaning, we recommend using a soft cloth, wrung in hot water with a mild all-purpose cleaning agent. Then wipe clean with a damp cloth wrung in clean water to remove the cleaning agent and to avoid stains and stripes.
St Michel vanity tops and wash basins are manufactured from the finest materials and when treated with care will last for many years. Do not subject the wash basin or vanity top to water at a temperature above 55°C. Never use aggressive cleaning agents which contain strong solvents such as acid, chlorine, ammonia, drain cleaner, caustic soda, isopropyl alcohol or abrasive agents. Carefully read the cleaner product label to ensure the cleaner is safe for use on the material. Lime scale marks may be reduced by regular cleaning of the washbasin. Keep high heat away from the vanity top or wash basin and avoid metal or other sharp objects which could scratch and damage the surface.
*Handy Tip – Stubborn lime scale marks can normally be removed using a solution of vinegar and water
How should a St Michel Cherry Pie basins & tops be cleaned?
For routine care & cleaning. Cherry pie® does not require any specialist cleaning regimes, most dirt and light residue will easily wipe off with a damp cloth and soapy water. The bench top should be rinsed with clean water and wiped dry. Acrylic surfaces such as Cherry Pie® are designed to develop an aged patina created by minor scratching. Regular cleaning or an abrasive cleaner will remove any light scuff marks and assist in developing and aged patina.
Heat - Cherry Pie® unlike marble will withstand high temperatures however sudden heat or prolonged direct heat will cause damage. To prevent damage do not place heat generating devices directly onto bench top or set close to bench top for extended periods.
Staining - Cherry Pie®, unlike marble and granite, is non porous and will resist most household chemicals such as cosmetics, however, some chemicals and strong dyes can cause damage and discolouration. If spillage occurs, wipe up immediately and rinse area thoroughly.
Minor Scratching Cherry Pie® - Take care with sharp household utensils and ceramic accessories (particularly unglazed bases, avoid sliding) These can sometimes cause scratches that will be more evident on darker Cherry Pie® bench tops. More serious scratches can be removed by a professional using an orbital sander and then re-polishing to restore.
How should St Michel Matte Cherry Pie basins & tops be cleaned?
For routine care & cleaning. Matte Cherry pie® does not require any specialist cleaning regimes, most dirt and light residue will easily wipe off with a damp cloth and soapy water. The bench top should be rinsed with clean water and wiped dry. Acrylic surfaces such as Cherry Pie® are designed to develop an aged patina created by minor scratching. Regular cleaning or an abrasive cleaner will remove any light scuff marks and assist in developing and aged patina.
Minor scratches and difficult stubborn stains including hair dye can be buffed out with a Scotchbrite® pad in a circular motion. Wipe off residue with a damp cloth.
How should St Michel Permashield acrylic vanities be cleaned?
To clean your Permashield vanity top simply wipe over with a damp cloth after each use. Spilled substances should be removed immediately. A mild cleanser and warm water can be used but do not use abrasives cleaners, chemicals, disinfectants, acetone, alcohol or cleaners that incorporate isopropyl alcohol.
I have noticed damage on my product should I install it?
No! Advise the contact you purchased the product from before proceeding with the installation
I noticed the underneath of my Mineral Cast Basin does not have the same finish quality as the top & sides
Mineral Cast Basin Moulding Process
Mineral Cast Basins are moulded in 2 parts called a Female Mould and Male Mould. The two moulds come together to form the top and sides of the basin and the bottom.
Female Mould: Basin Top and Sides
This is the most important mould and is maintained to a very high standard. This mould creates the clean polished surface free of imperfection. Simply because the top and sides are the hero surfaces that can be seen when mounted on furniture - it includes the top and 4 sides.
Male Mould: Underneath of basin
Normally the bottom side is not glazed with polished gel coat and is left bare i.e. the Natural Ground Stone filler is exposed.
St Michel’s Male Moulds - Our suppliers of Mineral Cast basins add a gel coat to the underneath of our basins - there will often be imperfections on the Male Side but this does not mean the basin is a second. Imperfections on the underneath are considered an acceptable manufacturing outcome because they are not visible once installed. This could look like hairline cracks or incision waves in the gel coat or in some cases natural ground stone show-through.
Note: these imperfections will not affect warranty or performance.